1️⃣ RWA Overall Structure

Actors

.Super Admin (optional – builder/developer)
.RWA Admin (President / Secretary / Treasurer)
.Residents / Members
.Staff (Guard, Cleaner, Accountant – optional)

2️⃣ Registration & Setup Flow
🔹 Initial Setup

1.Society is created

.Society name
.Address
.Total blocks / towers
.Flats per block

2.Admin account created

.President / Secretary login

3.Configuration

.Maintenance amount
.Billing cycle (monthly / quarterly)
.Amenities (parking, lift, generator, clubhouse)

3️⃣ Member (Resident) Flow
🔹 Member Onboarding

.Flat created (Block + Flat No)
.Member added
.Owner / Tenant
.Name, phone, email
.Login credentials issued

🔹 Member Activities

.View profile & flat details
.View bills & payment history
.Pay maintenance
.Raise complaints
.Book amenities
.View notices & circulars
.Vote in elections (if enabled)

🔹 Admin Dashboard Shows

.Total flats
.Occupied / vacant flats
.Total members
.Pending complaints
.Pending payments
.Monthly collection

5️⃣ Billing & Maintenance Flow

.Admin creates maintenance bill
.Flat-wise or common
.Bill generated monthly
.Bill assigned to members
.Member views bill
.Member pays (online / offline)
.Payment recorded
.Receipt generated
.Reports updated

📌 Optional:

.Late fee
.Penalty
.Interest calculation

6️⃣ Complaint Management Flow

.Member raises complaint
.Category (electricity, plumbing, security)
.Complaint assigned status
.Pending
.In Progress
.Resolved
.Admin assigns staff/vendor
.Staff resolves issue
.Member confirms resolution
.Complaint closed

7️⃣ Notice & Communication Flow

.Admin creates notice
.General
.Emergency
.Meeting
.Notice published
.Members notified (dashboard / email / SMS)
.Members view notice

8️⃣ Visitor & Security Flow (Optional)

.Visitor arrives
.Guard enters visitor details
.Flat owner notified
.Entry approved / rejected
.Visitor exit logged

9️⃣ Election & Voting Flow (Advanced)

.Admin announces election
.Positions created (President, Secretary)
.Nominations filed
.Voting window opened
.Members vote
.Votes counted
.Results declared

🔟 Financial & Accounting Flow

.Expense entry (salary, electricity, repair)
.Income tracking (maintenance, fines)
.Monthly report
.Balance sheet
.Export to Excel/PDF